SparrowTrack Terms of Service

These Terms of Service ("Terms") govern access to and use of the SparrowTrack website, authenticated platform, shared record pages, mobile applications, APIs, and related services (collectively, the "Service") operated by SparrowTrack, LLC ("SparrowTrack", "we", "us", or "our").

SparrowTrack is a business-to-business software platform that helps organizations create, manage, organize, and share operational records relating to handoffs, shipments, pickups, transfers, inspections, photos, item condition, accountability, and related workflows.

By accessing or using the Service, you agree to be bound by these Terms. If you use the Service on behalf of a company or other entity, you represent that you have authority to bind that entity to these Terms.

The Service is intended for business and professional use. You must be at least 18 years old and legally able to enter into a binding agreement to use the Service.

You may use the Service only in compliance with applicable law and only for legitimate internal business purposes.

Access to certain features may require an account. You are responsible for maintaining the confidentiality of login credentials and for all activity occurring under your account.

You agree to promptly notify SparrowTrack of any unauthorized use, suspected breach, or misuse of your credentials.

Customer organizations are responsible for managing internal user access, account permissions, and authorized personnel.

You retain ownership of records, photos, notes, files, and other content submitted to the Service ("Customer Data"), subject to the rights necessary for SparrowTrack to provide the Service.

You grant SparrowTrack a non-exclusive, worldwide, royalty-free license to host, store, process, reproduce, transmit, and display Customer Data solely as necessary to operate, secure, support, and improve the Service.

You are solely responsible for the legality, accuracy, authority, and appropriateness of Customer Data uploaded or shared through the Service.

SparrowTrack is a documentation and workflow platform. Records generated through the Service depend substantially on information entered by users and customer organizations.

SparrowTrack does not independently verify every statement, photo, identifier, timestamp, condition entry, or uploaded document.

Customers remain solely responsible for inspections, approvals, operational decisions, inventory control, shipment handling, maintenance determinations, regulatory compliance, and all business decisions made using or referencing the Service.

Paid subscriptions, pilots, enterprise plans, or other commercial arrangements may require payment of fees under an order form, invoice, proposal, checkout flow, or separate written agreement.

Unless otherwise agreed in writing, fees are non-refundable once a billing period begins and are payable in United States dollars.

Billing frequency, renewal terms, payment timing, and cancellation terms will be presented at the time of purchase or in the applicable commercial agreement. SparrowTrack may change pricing for future terms upon reasonable prior notice where required.

You agree not to:

• Use the Service unlawfully or fraudulently
• Upload malicious code, malware, or harmful files
• Interfere with security or system integrity
• Reverse engineer or attempt unauthorized access
• Scrape, crawl, or bulk extract data without permission
• Use the Service to compete with SparrowTrack
• Misrepresent identity or authority
• Upload content you do not have rights to use
• Use shared links irresponsibly or disclose confidential data without authority

The Service may allow authorized users to generate shared record links, exports, or reports.

Valid shared links may function as bearer-style access links, meaning a person with the link can view the information made available through that link without separate login credentials.

Users and customer organizations are solely responsible for determining what information is shared, controlling distribution of shared links, and revoking or rotating links where available.

SparrowTrack is not responsible for disclosures resulting from links intentionally or unintentionally shared by users or customers.

SparrowTrack and its licensors retain all rights, title, and interest in the Service, including software, interfaces, branding, trademarks, documentation, and related intellectual property.

Except for limited rights expressly granted in these Terms, no license or ownership rights are transferred to you.

The Service may rely on third-party providers such as identity, hosting, payment, communications, analytics, or infrastructure vendors.

Examples may include Clerk, Amazon Web Services, and Vercel. Their services are subject to their own terms and privacy policies.

SparrowTrack may modify, suspend, improve, or discontinue any part of the Service at any time.

We do not guarantee uninterrupted or error-free availability.

Beta, preview, or early-access features may be incomplete, experimental, or less reliable and are used at your own risk.

We may suspend or terminate access to the Service if you violate these Terms, create security risk, fail to pay fees, misuse the platform, or where reasonably necessary to protect SparrowTrack, users, or third parties.

You may stop using the Service at any time, subject to any payment commitments in a separate agreement.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" TO THE MAXIMUM EXTENT PERMITTED BY LAW.

SPARROWTRACK DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, AND UNINTERRUPTED OPERATION.

SparrowTrack does not certify or guarantee regulatory compliance, chain of custody certainty, maintenance sufficiency, safety status, or suitability for any operational purpose unless expressly agreed in writing.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPARROWTRACK SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SPARROWTRACK'S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) AMOUNTS PAID BY YOU TO SPARROWTRACK IN THE TWELVE MONTHS PRECEDING THE CLAIM OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100).

You agree to defend, indemnify, and hold harmless SparrowTrack, its officers, affiliates, employees, and agents from claims, damages, liabilities, costs, and expenses arising from your use of the Service, Customer Data, violation of these Terms, or violation of law or third-party rights.

These Terms are governed by the laws of the State of Florida, without regard to conflict of laws principles.

Any dispute arising out of or relating to these Terms or the Service shall be brought exclusively in the state or federal courts located in Florida, and the parties consent to personal jurisdiction and venue in those courts.

If SparrowTrack and a customer have entered into a separate signed agreement containing arbitration, venue, or dispute-resolution terms, that separate agreement will control to the extent of any conflict.

We may update these Terms periodically. Updated versions become effective when posted or otherwise communicated.

Continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

SparrowTrack, LLC

Email: support@sparrowtrack.app